I recently backed the project and have not received my survey, how can I get it?
If you’ve made a contribution on Indiegogo InDemand, it will take 10 days for your order to import into the Backerkit system. On day 11, you will receive an email with your survey automatically. Thanks for your patience!
Last updated: October 15, 2019 20:57
Why do some Add-ons cost more than what we paid for them on Indiegogo?
Whatever price you paid on Indiegogo for the items you got will not change. However, if you are wanting to purchase more items as add-ons to your order you will find some items have increased. And this is simply because we set up our pricing on Indiegogo at a special discounted rate, now our pricing is back to our standard cost that you can find on the VOLTA website at www.voltacharger.com
Last updated: October 15, 2019 20:58
Current Estimated Shipping Date: October 2019
Last Updated At: 10/10/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.